Waterloo's Most Trusted

Computer Experts

From expert computer repairs to providing business-grade products and IT services,

CXS keeps your Business running smoothly, Securely and Efficiently

Why Choose CXS

For Your Businesses IT?

Trusted. Local. Reliable.

Break/fix hardware expertise
Personalized Support for your business
fast access to trusted tech & procurement

Your business relies on technology, we make sure it keeps working. CXS delivers fast, honest, and professional tech services tailored to businesses across Waterloo Region. From hardware repairs to sourcing essential workstations and tools, we provide practical solutions that support your business goals without overpromising.

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About Us

Over 25 Years of Trusted Partnership

Our Journey:

From Local Repair experts

to Trusted business tech partners

What began in 2000 as a neighborhood computer repair shop has evolved into a trusted partner for businesses needing real, down-to-earth tech support. Today, CXS helps businesses across Waterloo Region with break/fix repairs, trusted procurement, basic security tools, and customized support that fits their size and needs all with the same friendly, knowledgeable service.

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Then (2000)

Small family-run computer repair

store serving individual customers

with hardware issues and

technical support.

Now (2025)

Trusted local tech partner helping small and growing businesses stay productive with essential IT tools, expert repairs, and fast procurement.

Ready to Join Our Family of Satisfied Clients?

Experience the difference that 25 years of relationship-focused service can make for your business.

COMPREHENSIVE IT SOLUTIONS

FOR YOUR BUSINESS

CXS delivers reliable, scalable, and secure IT services to help your business thrive in today's digital landscape.

Automation

Services

From AI-powered chatbots that handle customer questions across your website, social media, and SMS, to automated workflows that streamline support, scheduling, and follow-ups.

Break Fix /

In-Store Repairs

Fast diagnostics and expert repairs for business devices. Minimize downtime with our priority service for laptops, desktops, workstations and any other urgent hardware issues.

Procurement

Services

We supply business laptops, desktops, and workstations from top-tier vendors. Complete with fast quoting, delivery, and setup. Get the right equipment for your needs without the hassle.

Security/Antivirus

Solutions

Our antivirus and endpoint monitoring services keep your systems protected and up-to-date from viruses, data breaches and phishing all without adding complexity or slowing you down.

Learn MoreOn Our services page

Contact UsFor any questions or concerns

Our Mission

Empowering local businesses with

honest, reliable, and efficient tech solutions

Our Philosophy

We believe tech should simplify, not complicate your work. Our focus is on reliable services that remove barriers and help businesses do more with less friction.

Our Promise

Whether it’s a one-time fix or sourcing the right tech, you’ll always get fast responses, clear communication, and services that match your needs and budget.

Our Commitment

We back every service with real accountability. Whether it’s break/fix, protection, or hardware procurement, our team stays hands-on from start to finish.

Our Trusted Partners

Who We've Worked With

Frequently Asked Questions

What types of businesses do you work with?

We’ve worked with businesses of all shapes and sizes from local startups to established operations but our true focus is on serving small to mid-sized businesses. We understand the unique challenges SMBs face and deliver practical, scalable solutions that make a real impact without overcomplicating your tech. At CXS, we bring enterprise-level care to the businesses that need it most.

How Fast Can you fix my laptop or Computer?

Most issues are resolved within 1–2 business days depending on the part and repair. Priority service is available for urgent needs.

Do I need to be a monthly plan to get support?

No contracts are required. We offer break/fix repairs, project-based support, and on-demand help for businesses of all sizes.

What if were frustrated with slow or unreliable tech support?

You’re not alone. Many businesses come to us after dealing with unresponsive or inconsistent IT providers. At CXS, we prioritize speed, clarity, and accountability. You’ll get timely help from real people who know your setup, explain things clearly, and take ownership of solving the issue, so you can stay focused on your business.

TESTIMONIALS

What others are saying

"I've been a regular customer for more than 20 years. I get very knowledgeable insight and support on decisions of whether to repair or replace hardware. They have been able to solve every technical problem I've thrown at them. When I have needed to purchase, they supply high quality hardware tailored for my exact purpose. They don't oversell, rather they ask questions and let your answers guide their suggestions."

"We have purchased 3 laptops and a PC from CXS. They service was excellent and they even sent their tech expert to help us set up our home computer. They are friendly, dedicated to making their business a success and willing to help with any questions that may come up. I would recommend this business to those who are looking for a good deal on a computer."

"Repeat customer, excellent business support. I have used CXS for repair and for purchasing used systems that will work with my outdated POS machines.

Good service and sales at a fair price.

Would recommend to small businesses that have a need for hardware repair and service."

"I have experienced great, professional service and high customer satisfaction every time I made a transaction here in their clean and well-stocked computer shop. I will be switching from apple business to Lenovo and windows without hesitation partly due to my satisfaction with the management and staff at CXS!"

CONTACT US

Get in touch with us

Have a question, need a quote, or looking for reliable IT services you can count on? We’re here to make tech simple and stress-free. Whether you’re a business owner looking to streamline your operations or someone dealing with a frustrating device issue, our team is ready to help.

As a local service provider, we pride ourselves on fast response times, honest advice, practical and modern solutions. Fill out the form, give us a call, or stop by the shop and let’s start a conversation that gets your technology working for you.